Cancellation and Refund Policy
All cancellations must be requested by phone at no later than 14 days before the next billing cycle if on a monthly paid subscription service.
Please note that if you cancel, any special pricing agreed upon will be void. If you wish to renew at a later date you must renew at the non-reduced, normal price for that product or service.
Please Note: At the time of cancellation your account will immediately be deactivated.
Due to the digital nature of the training and software, we are unable to provide refunds on any purchases. However, we suggest that if you are having issues, you let us try to help you – submit an email support ticket to email@example.com before you decide to cancel. Often it’s a simple fix to get things up and running for you again, or to determine why something broke for you (which happens all the time online) – we’re here to help.If you feel that you were inappropriately charged for a service or product, or would like to speak to someone about a refund for a different reason, please submit an email support ticket to firstname.lastname@example.org
Although it actually never happened, accounts cancelled/terminated for violating our terms of service, do not qualify for a refund. For example, if your account is cancelled due to spamming, you will not be given any refund. We believe strongly in upholding good and morale etiquette in all of our online proceedings and encourage our clients to do the same.